Draft — pending review by a lawyer. Not binding until the final version is published.
1. Payment and cancellation
Subscriptions renew and are charged automatically every month or year to the payment method you saved. Prices in Israel exclude VAT.
You can cancel anytime from the billing page in your account; auto-renewal stops and your plan stays active until the end of the paid period. Cancellation of a transaction is handled under the applicable consumer protection law, where it applies.
Credits are bought as a one-time payment and are deducted when you create a video, convert a video to another language or create a presenter. The credits a video uses depend on its length: a video up to 30 seconds counts as one video, a 31–60 second video as two; the price is shown before you create it. If a generation fails, the credits are refunded.
Refunds: you can ask for a full refund within 14 days of a payment — a new subscription, a renewal or a credit pack — as long as none of the credits from that payment were used. After 14 days, or once any credit from that payment was used, the payment is not refundable, in whole or in part — including unused credits and a yearly subscription paid in advance, also where the subscription is cancelled during the paid period. Cancelling only stops automatic renewal; the plan stays active until the end of the paid period. To ask for a refund, contact us through the Contact page; the money goes back to the original payment method. Returning credits to your account when a generation fails, as described above, is not a monetary refund.
The Service is intended for business use by real-estate agents, brokerages and professionals in the field. Nothing in this section limits any right that cannot be waived under applicable law, including a statutory right to cancel a transaction under consumer protection law, where it applies to the purchase.